Zendesk + Zoho Connect

Add new Zoho Connect mentions to Zendesk as tickets

Fix issues as fast as you can find them by using the Zendesk-Zoho Connect integration. New tickets are automatically created in Zendesk when someone @mentions you in Zoho Connect, so you can immediately get to work and deliver top-notch service.

When this happens...
New Mention
Triggers when you are mentioned in a status.
TriggerInstant
automatically do this!
Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
ActionWrite

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Supported triggers and actions

- NetworkRequired
- Group
Trigger
Instant
Try It
- NetworkRequired
- Group
Trigger
Instant
Try It
- NetworkRequired
Trigger
Instant
Try It
- NetworkRequired
- BoardRequired
- Section
- Task TitleRequired
- Description
- Assignees
- Start Date
- Due Date
- Priority
- Display Image
- Display Name
Action
Write
- NetworkRequired
- GroupRequired
- ContentRequired
- Link Url
- Link Title
- Link Description
- Display Image
- Display Name
Action
Write

- NetworkRequired
- Email AddressRequired
- Member Type
- Groups
Action
Write
- NetworkRequired
- Task TitleRequired
- Description
- Assignees
- Start Date
- Due Date
- Priority
- Display Image
- Display Name
Action
Write

New Group
Triggers when a new group is created.
Trigger
Polling
Try It
- ViewRequired
Trigger
Polling
Try It
- Tags
Trigger
Instant
Try It
- Ticket (Required for non-admins)
Trigger
Polling
Try It
New User
Triggers when a new user is created.
Trigger
Polling
Try It
- UserRequired
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- CommentRequired
- Should the comment be public?
- FileRequired
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- QueryRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
Action
Search
- Info
- Type
- SubjectRequired
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/DescriptionRequired
- Should the first Comment be public?
- Tags
- Status
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Search or write
- QueryRequired
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Search or write

- NetworkRequired
- Group
Trigger
Instant
Try It
- NetworkRequired
- GroupRequired
Trigger
Instant
Try It
- NetworkRequired
- Board
Trigger
Instant
Try It
- NetworkRequired
- GroupRequired
- Event TitleRequired
- Start Date & TimeRequired
- Is All Day Event
- End Date & Time
- Location
- Description
- Display Image
- Display Name
Action
Write
- NetworkRequired
- GroupRequired
- Email AddressRequired
Action
Write
- NetworkRequired
- Event TitleRequired
- Is All Day Event
- Start Date & TimeRequired
- End Date & Time
- Invite Group
- Invite Users
- Location
- Description
- Display Image
- Display Name
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- TagsRequired
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It
New Organization
Triggers when a new organization is created.
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It
New View
Triggers when a new view is created.
Trigger
Polling
Try It
- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Group Id
- Shared Tickets
- Shared Comments
Action
Write
- SubjectRequired
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/DescriptionRequired
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- TicketRequired
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- OrganizationRequired
- Name
- Details
- Notes
- Tags
- Domain Names
- External Id
- Shared Tickets
- Shared Comments
Action
Write
- UserRequired
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Info
- Type
Action
Search
- Ticket IdRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Group Id
- Shared Tickets
- Shared Comments
Action
Search or write

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Learn more

Related categories

Customer Support

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About Zoho Connect

From ideas to execution, Zoho Connect is your organization's private social network that redefines the way your employees and teams share information and collaborate with each other.

Zendesk + Zoho Connect

Add new Zoho Connect mentions to Zendesk as tickets

New Event

New Mention

New Network Member

Create Task in Board

Create Status

Invite User to Network

Create Private Task

New Group

New Ticket in View

Tag Added to User

New Action on Ticket

New User

Delete User

Remove Tag(s) from Ticket

Attach File to Ticket

Add Tag(s) to Ticket

Update Ticket

Create User

Find an Agent

Find a Group

Find an Organization

Find or Create Ticket

Find or Create User

New Status

New Group Member

New Task

Create Event

Add Member to Group

Create Private Event

API Request (Beta)

New Tag Added to Ticket

New Ticket

New Organization

Updated Ticket

New View

Create Organization

Create Ticket

Add Comment to Ticket

Update Organization

Update User

API Request (Beta)

Find Ticket(s)

Find Latest Comment

Find a User

Find or Create Organization

About Zendesk

Related categories

Similar apps

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About Zoho Connect

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